Overview
This article will walk you through how to create a mail merge from a Shared Mailbox, so that you can send mass emails from a shared inbox instead of your personal mailboxes. This process involves creating a new Outlook Profile, which makes the Shared Mailbox as the default mailbox.
Creating New Profile
It is necessary to create a new profile that makes the shared mailbox as the default in order to properly do the Mail Merge. This is because the mail merge always uses the default mailbox to send emails from, and there is no way to specify which mailbox to use within the Mail Merge.
- Search Control Panel on your machine and open it.
- Select Mail.
- Select Show Profiles...
- Change the Bubble to Prompt for a profile to be used.
- Select Add...
- Give the profile a name.
- Enter the email address of the shared mailbox.
- Change the name field to match the exact name of the mailbox.
- When prompted, enter YOUR NCU credentials.
This should create the mail profile which only contains the shared mailbox. When you open Outlook, it will ask you which profile you would like to use. Select Outlook for your normal mailbox, or select the newly created profile to load the other one. In order to change profiles, you will need to close and re-open Outlook.
When the new profile has opened, simply complete the Mail Merge as intended, and the email will be sent from the Shared Mailbox.