How To: Check the Progress of My Ticket

Overview

You can quickly view the status of your ticket(s) by logging into the IT Service Site. You can also comment on your tickets if you have additional information to add to your ticket or are communicating with an IT employee regarding your request. You can also reply to the TDXReply emails, and your reply will become a comment.

Checking the Progress of Your Ticket

  1. Go to the Home page of the IT Service Site and Sign In.

  1. Click the blue My Open Request button at the top of the left column.​​​​​​​
  2. A summary of your ticket(s) will display on the home page. View the Status column.
  3. To see more details for a ticket, including the ticket’s description and any comments made on the ticket, click on the title of the ticket. This will take you to a detailed view of the ticket.
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