TeamDynamix

Learn how to submit a request in TeamDynamix (TDX) to IT or another NCU department, including how to find the right service, fill out the form, and what happens after you submit.

Need IT help in the evening, on a weekend, or during a break? Learn what NCU IT Service Desk hours are, what you can do on your own after hours, and what to do in an emergency.

Learn how to add a report to your ticket application dashboard in TDX Work Management.

Learn how to add a task to a TDX ticket so a piece of the work can be assigned and tracked separately.

Learn how to add a file or screenshot to a TeamDynamix (TDX) request after you submit it.

Learn how to find and approve or reject TDX tickets that are waiting on you in Work Management.

Learn how to approve or reject a TeamDynamix (TDX) request that's waiting on you, from the approval email or from your list of pending approvals.

Learn how to set up a scheduled ticket in TDX Work Management so recurring work, like monthly checks, creates a ticket automatically.

Learn how to create a TDX ticket on behalf of someone who calls, emails, or walks up.

Learn how to create a ticket template in TDX Work Management so you can create common tickets faster.

Learn how to copy an existing TDX report or build a new one, and how to share it with your team.

Learn how to find any ticket in TDX Work Management by ticket number, keyword, or requestor.

Learn how to see the TDX tickets assigned to you or to your group in Work Management.

Learn how to merge a duplicate TDX ticket into another ticket, and what moves over.

Learn how to reassign a TDX ticket to another person or group.

Learn how to run an existing ticket report in TDX Work Management and export it to Excel.

Learn how to save the TeamDynamix (TDX) services and articles you use most as favorites, and find them again later.

Learn how to search NCU's IT knowledge base at it.northcentral.edu and find the right article faster.

Learn how to send someone a TeamDynamix (TDX) how-to article or request form, either by email from TDX or by copying the link.

Learn how to move between the TDX Client Portal and Work Management without signing out.

Learn how to find and follow your TeamDynamix (TDX) tickets, including how to check status, add a comment or attachment, reply by email, and withdraw a request you no longer need.

Learn how to switch TDX Work Management to dark mode or light mode.

Learn how to update a TDX ticket: change its status, add a comment, and choose who gets notified.

Learn how to install the TeamDynamix Mobile app, connect it to NCU's TDX, and work on tickets from your phone.

Learn how to use the AI ticket summary and Revise with AI features in TDX Work Management, and what to check before relying on them.

Learn how to withdraw a TeamDynamix (TDX) request you no longer need, so the team stops working on it.

Start here if you work tickets in TeamDynamix (TDX) at North Central University, in IT, Facilities, or any other office.

Learn how to reopen a ticket application tab you closed in TDX Work Management, and what to do if you don't have access.

Learn when TeamDynamix (TDX), the vendor that hosts this site, performs regular maintenance, and what to expect if you use the site during those times.

Learn the difference between ticket statuses and status classes in TDX, and how to pick the right status when you update a ticket.