Learn how to save a ticket template, so tickets you create often come pre-filled.
Each office's ticket application is set up separately, and what you see depends on your permissions, so menus can be a little different from what's shown here.
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Open your ticket application
In Work Management, select your office's ticket application tab.
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Start a new template
Select the gear icon in the top-right corner, then New Ticket Template.
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Fill in the defaults
Choose the classification and form, then fill in what's always the same, such as the title, type, description, and responsibility.
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To see or change your templates, select the gear icon, then My Templates.
You can also save an existing ticket as a template. On the ticket, select Actions, then the create template option.
Get help
Submit a request through the TeamDynamix (TDX) service.