Learn how to hand a ticket to another person or group.
Each office's ticket application is set up separately, so menu names can be a little different from what you see here.
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1
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Open the ticket
Find the ticket and open it.
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2
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Select Reassign
Select Actions, then Reassign (for example, Reassign Service Request).
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3
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Choose who gets it
Choose a person, a group, or both. Assign to a group when anyone on the team can pick it up.
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4
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Add a note
Say why you're passing it along and what's been done so far.
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5
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Save
Make sure they're set to be notified, then select Save.
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Taking a ticket from your group's queue? Reassign it to yourself so everyone knows you have it.
Get help
Something isn't working? Submit a request through the TeamDynamix (TDX) service.