Use this service to request a service account, or help with an existing one. A service account is tied to a specific system or group of systems — not to a person — and is used either by an external support provider or for one system to authenticate to another.
Types of Service Accounts
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Support Service Account
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System Service Account
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Used by an external support provider to maintain a university system.
Enabled only after the system owner is notified, and only for the length of an active maintenance engagement.
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Used by one system to authenticate to another — for example, an application connecting to a database or directory.
Not used for interactive sign-in by a person.
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Who This Is For
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Use This Form For
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Do Not Use This Form For
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Vendor or support provider access to a university system during a maintenance engagement.
System-to-system connections that need their own credentials.
Changes or help with an existing service account.
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Accounts for a person — service accounts are never assigned to an individual.
Employees — accounts are created through HR onboarding.
Tenants — submit a New Account Setup Request (Unaffiliated).
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Request Requirements
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Faculty & Staff
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One System Per Account
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IT Review Required
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Requests may be submitted by faculty and staff.
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Each service account is unique to its system or system group and is not shared across others.
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All requests are reviewed and approved by the Office of Innovation & Technology.
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How to Request
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1
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Select Request Service on this page.
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2
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Identify the system the account is for and the account type (support or system).
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3
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For support accounts, include the support provider and the dates of the maintenance engagement.
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4
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Submit the request. The Office of Innovation & Technology will review it and follow up.
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