IT Service Desk

The IT Service Desk is a part of Information Technology that is located on the second floor of Miller Hall, room 226.  The Service Desk offers a full-service center that will address the technology support needs of all North Central employees and students in one convenient location. 

Service Guidelines

• Support services include software installation and upgrades, networking assistance, data backup, virus and spyware removal, and general software troubleshooting.
• Networking support is available for NCU-Secure wireless access. For problems that involve outside Internet Service Providers (ISP), such as Comcast, Verizon, or AOL, contact your ISP for assistance.
• Hardware support is available for all university-owned devices. 
• Limited hardware support is available for student devices.  Check the Walk-in support section for more information on hardware support for students.

Chat & Remote Support

IT uses RamBot  to provide chat support faculty, staff, and students. Learn more about RamBot.

RamBot is a learning chatbot, so the more it is used, the smarter it becomes. If it doesn’t know the answer now, there’s a good chance it will down the road. Click chat icon in the bottom right hand corner at it.northcentral.edu to try out RamBot.

• While anyone can chat with RamBot, chatting with a human requires authentication. 
• Except for special circumstances, live chat support is available during normal service desk hours.

Walk-in or call

Stop by during our normal business hours to meet with an IT technician. We can help students, faculty, and staff connect to Wi-Fi, configure a smart phone or tablet to receive NCU email, install Microsoft Office, or change a NCU password. We can also help students remove viruses, connect to NCU print stations, install or repair software, and fix or assist with device troubleshooting.

During the walk-in consultation, Service Desk staff may determine that a scheduled appointment is necessary and can assist the student with scheduling the appointment.

If you are bringing your device to the IT Service Desk, remember to also bring the device's power cable.

Walk-In

• 910 Elliot Ave
• Miller Hall, 226

Call-In 

• 612.343.4170
• 833.316.1802 (Toll-free)

Students

The IT Service Desk provides limited support for personally-owned student devices. Device setup and repair service provided by the IT Service desk is free of charge, done on a first-come, first served basis, and is only available to current students. There may be circumstances under which the IT Service Desk may not be able to, or may choose not to, repair computing equipment. The IT Service Desk reserves the right to refuse installation of hardware and/or software if staff believe that such installation may cause damage or create problems once installed. Students are required to bring their device to the IT Service Desk.  IT Service Desk staff will not transport devices to and from the IT Service Desk.

Students are required to fill out a consent form before any work can be started.  A valid student ID is required for drop-off and pick-up.

Remember to:

• Bring your power cable
• Back up your data prior to consultation or appointment.
• Bring the original software or license verification for any software installation.

Hours of Operation

The IT Service offers walk-in hours during the Fall and Spring semesters and modified hours during the Summer sessions. The IT Service Desk is closed during university-observed holidays. All times are CST.

Services offered

• IT Service Management
  • IT Service Desk 
  • Client Engagement & Training
  • Procurement & Asset Management
  • Outreach & Communications
• Technology Support
  • Technical assistance for all university-owned desktop, lab & classroom computers
  • Lab and learning space computer and application support
  • Software & Application delivery
• Computer Inventory Management
  • Computer Replacement Program 
  • Device Management
• Print Services
• Academic Technology Support