Learn how to add a shared mailbox you have access to in the Outlook app on your phone.
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Open settings
In the Outlook app, select your profile picture, then Settings.
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Add the mailbox
Select Add account (or Add mail account), then Add a shared mailbox.
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Choose it
Enter the shared mailbox address and select Add. It appears with your other accounts.
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Get help
Submit a request through the Microsoft Office 365 E-mail & Calendar service.