Learn how to send email on behalf of a shared mailbox, like a department inbox, and what the different shared mailbox permissions let you do.
What your access lets you do
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Your access
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What you can do
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What people see
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Read access
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Read and manage the shared mailbox's email
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Replies you send come from your own address
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Send on Behalf
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Send from the shared mailbox
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Your Name on behalf of Department, with replies going to the shared mailbox
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Send As
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Send from the shared mailbox
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Only the shared mailbox's name and address. Set up for some office mailboxes when approved
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Most people get Send on Behalf. Send As is only set up for some office mailboxes, and never for a person's own mailbox: no one can send email as another person. To request it, a director or above can request it through Shared Mailboxes & Email Lists.
Send on behalf in new Outlook or Outlook on the web
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1
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Start a new email
Select New mail.
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2
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Show the From line
Select Options > Show From. You only need to do this once.
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3
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Pick the shared mailbox
Select From and choose the shared mailbox. If it isn't listed, select Other email address and type it.
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4
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Send
Write your message and select Send.
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Classic Outlook (Windows)
In a new email, select Options > From to show the From line. Then select From > Other email address and pick the shared mailbox.
Get a message that you don't have permission? You may only have read access, or new access may need a few hours to take effect.
Get help
Still need help? Submit a request through Microsoft Office 365 E-mail & Calendar, call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.