Personal VPNs, Tor, and Custom DNS on Campus Wi-Fi

Connected to North Central University Wi-Fi but websites won't load? A personal VPN app, the Tor browser, or a custom or ad-blocking DNS setting is a common cause. These aren't supported on the campus network.

What isn't supported

  • Personal VPN apps and browser VPN extensions
  • The Tor browser or Tor network
  • Custom or ad-blocking DNS settings on your device or browser, including private DNS on phones

If one of these causes a problem on campus Wi-Fi, IT can't troubleshoot it. Turn it off first.

Turn it off and test

1

Turn off the VPN

Open the VPN app and disconnect, or turn off the browser extension.
2

Reset your DNS setting

Set DNS back to automatic. On Android, check Settings > Private DNS and choose Automatic or Off.
3

Reconnect

Forget the network and connect again. See How To: Forget a Wi-Fi Network and Reconnect.

Need to reach NCU systems from off campus? Most just work with your NCU account. University computers that need Colleague or NETPC use GlobalProtect VPN, which IT installs for you.

Get help

Still can't connect with everything turned off? Submit a request through University Networks (Wireless & Wired).

Still need help? Contact the IT Service Desk:

  • Call: 612.343.4170
  • Visit: Miller Hall 226
  • Hours: Monday–Thursday, 7:30 a.m.–9 p.m.; Friday, 7:30 a.m.–4:30 p.m. CT
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