How To: Add an Attachment to a TDX Request

Learn how to add a file or screenshot, like an error message, to a TeamDynamix (TDX) request after you submit it.

Open your ticket

1

Go to TDX

Sign in at it.northcentral.edu.
2

Open My Requests

Select View My Tickets on the home page, then select the ticket.

Add the file

1

Find Attachments

On the ticket, find the Attachments box.
2

Add the file

Select Add Attachment and choose the file, or drag the file onto the Attachments box.
3

Let the team know

Optional: select Comment and say what you attached, so the person working your ticket gets an email.

Other ways

  • When you submit: many request forms have an Attachments field. Add files there before you select Submit.
  • By email: reply to any TDX email about your ticket and attach the file. Keep the original email text in your reply so it reaches the ticket.

Important

Don't attach files with passwords, Social Security numbers, or bank or card numbers.

Get help

Something not working? Submit a request through the TeamDynamix (TDX) service, call the IT Service Desk at 612.343.4170, or visit Miller Hall 226.

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