Emailed a file to mobileprint@northcentral.edu and the printer gave you your email signature, a logo, or extra pages instead of your document? Images in your email signature can sometimes print in place of your file. Here's how to send a clean print job.
Why it happens
Mobile print skips small images, so most signature logos and icons don't print. But a large signature image, or one that loads from a web link instead of being part of the email, can print anyway, sometimes instead of your document.
Send a clean print job
|
1
|
Start a new email
Address it to mobileprint@northcentral.edu.
|
|
2
|
Delete your signature
Select your signature in the message body and delete it, including any logo or images. Leave the subject and body empty.
|
|
3
|
Attach only what you want printed
Attach the file. Mobile print only accepts Microsoft Office documents and PDFs. Save anything else as a PDF first. See How To: Save a File as a PDF.
|
|
4
|
Send and release
Send the email, then release the job at a campus Canon printer.
|
Already have extra jobs in your queue? At the printer, select only your document and delete the others instead of printing everything.
Print from mobile often?
Set up a second signature with no images, or turn off your automatic signature for new messages, so you don't have to delete it each time. See How To: Create Your NCU Email Signature.
Get help
Still need help? Call the IT Service Desk at 612.343.4170 or visit Miller Hall 226, Monday–Thursday, 7:30 a.m.–9 p.m.; Friday, 7:30 a.m.–4:30 p.m. CT.