Printing, copying, computing, and devices.
See the standard computers and monitor the Office of Innovation & Technology buys for North Central University employees. Models change as prices and products change.
Learn what to do when your NCU Windows computer asks for a BitLocker recovery key or your NCU Mac asks for a FileVault recovery key: bring it to IT, and IT will unlock it for you.
Learn what equipment NCU employees can borrow from the Office of Innovation & Technology, the loan terms, and how to request it.
Is your Windows or Mac computer not turning on, stuck on startup, or showing a blue error screen? Try these steps first, then get help from the IT Service Desk.
Learn how NCU employees get a headset for Teams calls and meetings, borrow one short term, and set it up in Teams.
Learn what to do with an old, broken, or unneeded NCU computer or device: recycle it through IT, have it moved, or return it. Never throw away, sell, or keep NCU equipment.
Learn what NCU IT can help with on your personal laptop, phone, or tablet, and where to go for repairs and data recovery.
Need a specific office printer on your North Central University computer? Learn how to add it on Windows from the print server or on a Mac from Self Service.
Laptop battery draining fast? Learn how to check your battery's health on Windows and Mac, what the numbers mean, and when to get help.
Learn how to use a second monitor as extra screen space on Windows or Mac, so each screen shows something different.
Learn how to find your Windows or Mac computer's device name, which IT may ask for when helping you.
Learn how to check which version of Windows, macOS, iOS, or Android your device is running, which the IT Service Desk often asks for.
Mouse pointer jumping around while you type? Learn how to lower your touchpad sensitivity on a Windows laptop or MacBook.
Learn how to show the same thing on your computer and a projector or TV in NCU classrooms and conference rooms.
Learn how to locate, lock, or erase a lost iPhone or Android phone that has your NCU email and apps on it.
Learn who to contact at North Central University when a laptop, phone, or other device with NCU data is lost or stolen, and what to do next.
Learn how to safely eject a USB flash drive or external drive on Windows or Mac so you don't lose or corrupt the files on it.
Learn how to save a document, web page, or other file as a PDF on Windows or Mac.
Emailed a file to mobileprint@northcentral.edu and got your email signature or logo instead of your document? Learn why it happens and how to send a print job that prints the right thing.
Print to any campus Canon copier from your phone, tablet, laptop, or computer by emailing your file to mobileprint@northcentral.edu.
Faculty and staff can use NETPC, a Windows desktop on the NCU network, from off campus with Remote Desktop. Learn how to connect from Windows or Mac and sign out safely.
Learn where North Central University Canon copiers are, how to print from an NCU computer and release your job, and how to make copies and scan to email.
Learn how technology and software are purchased at NCU, including what OIT pays for, what your department pays for, how to order, and how long it takes.
Learn how NCU manages university computers with Microsoft Intune and JAMF, what that lets IT do, and what it means for your privacy.
Learn how the NCU IT Service Desk connects to your computer to help, what you'll see, and how to tell real IT support from a scam.