Showing Email Headers in Gmail

Overview

Email headers contain tracking information for an individual email, detailing the path a message took as it went through various mail servers (e.g.  time-stamps, IP addresses, and sender/recipient information.) This information can be useful in assisting Service Desk staff with troubleshooting and resolving issues.

Showing Headers (and Sending to IT)

  1. Open the email you want to check the headers for.
  2. Next to Reply, click the 3 dots  in the upper right corner of the message to open the pull-down menu.
  3. Click Show original.

  1. If needed, click the Copy to clipboard button the new screen that pops up.

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  1. Paste the text into an email or document.
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