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Learn how to recognize phishing attacks targeting NCU students, faculty, and staff — including how AI has changed the threat landscape, the most common scam types at NCU, and what to do if you receive or fall for a suspicious message.

Learn how to report a suspicious email or phishing attempt to the NCU IT security team — including using the built-in Report Phishing button in Outlook and Gmail, forwarding as an attachment when needed, and what to do on mobile.

Learn about the technical requirements for third-party platforms and vendors authorized to send email on behalf of North Central University, including how our email authentication works, what your technical team needs to configure, and the steps required before your platform can go live.

Learn how to set up the Microsoft Outlook app on your personal iOS or Android device to access your NCU email, calendar, and contacts. While your device's built-in mail app can connect to your NCU account, the Outlook app is strongly recommended — it provides the most complete and reliable experience with Microsoft 365.

Learn how to use the Salesforce Outlook Add-in to streamline your daily workflow. This guide covers how to view student data, log important correspondence, and create new records without ever leaving your Outlook inbox.

Learn how to send an email from within Salesforce Student Success Hub, making sure the email is related to the student's advising case.

Learn how to add or edit your email signature within Salesforce Student Success Hub.

Add an auto reply to a shared or managed mailbox

Shared Mailboxes and Calendars allow multiple people to receive email sent to a group address and manage a group calendar.

Learn how to create a NCU email signature in Outlook.

By default, NCU users can see your free/busy calendar.  However, if you want a specific person to be able to see your calendar in greater detail, follow this guide.

Learn how to recover deleted emails. Only applies to emails deleted in the last 14 days.

With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven’t yet opened it. Successful recalls depend on many factors and are not always successful.

The Delay Delivery feature in Outlook allows for the scheduling or delayed sending of emails.

Adding addresses to the safe and blocked sender lists using the Outlook desktop client.