Use this service to report a single sign-on (SSO) issue, request SSO for an application, change an existing SSO connection, or ask a question about university sign-in and directory access. To learn how SSO and directory services work at NCU, see Single Sign-On (SSO) and Directory Services at NCU.
What You Can Request
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Report an SSO Issue
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New SSO Connection
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Change an Existing Connection
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Questions
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An application that uses university sign-in is not working — for example, an error after signing in, a redirect loop, or access you should have but don't.
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Connect a new or existing application to university sign-in so users can log in with their NCU account.
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Update an application already using SSO — for example, a vendor certificate renewal or a change to who has access.
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Ask how SSO or directory access works for a specific application or group.
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Who This Is For
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Use This Form For
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Do Not Use This Form For
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Anyone having trouble with a specific application that uses university sign-in.
Faculty and staff who own or manage an application that needs SSO set up or changed.
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Planning to buy a new application?
Submit this request before signing with the vendor. Not every product supports SSO, and the Office of Innovation & Technology reviews each connection before it is set up.
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How to Request
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1
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Select Request Service on this page.
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2
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Name the application and choose what you need: an issue, a new connection, a change, or a question.
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3
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For an issue: describe what happens and include any error message or screenshot.
For a new connection or change: include the vendor contact and who needs access — for example, all employees, one department, or all students.
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4
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Submit the request. The Office of Innovation & Technology will review it and follow up.
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