Compromised Accounts Support

If you suspect that your account has been compromised, report it immediately to IT.  

For more information on what to do about compromised accounts, check our article What to do if your Account is Compromised. This article, along with other related articles, is linked in the sidebar under Related Articles.

How IT identifies compromised accounts

  • Reports from compromised users. Some compromised account reports lead IT to discover other affected account-holders. Because of this, please report any suspected account compromise, even if you’ve already changed your password.
  • System monitoring. Automated system monitoring alerts systems administrators to suspicious or unauthorized activity.
  • “Abuse” complaints. Complaints or alerts received from third parties about spam or network-based attacks coming from NCU accounts.

If IT suspects or detects that your account has been compromised, IT will immediately lock your account and scramble your password.  While we recognize this may cause a disruption or the denial of access to resources, it is crucial that IT is proactive to prevent unauthorized behavior. IT staff will contact you if an action has already been taken against your account.

Eligibility

Faculty, staff, and students can request this service.

Reporting / Getting Assistance

Students:

  1. If you can still access your account, change your password immediately,
  2. Click the green Request Service to submit a ticket or immediately call or visit the IT Service Desk (612.343.4170).

Employees:

  • Click the green Request Service to notify IT staff or immediately call or visit the IT Service Desk (612.343.4170)
 
Report Incident

Related Articles (5)

Account Locked and Account Lockouts
A North Central University account will be locked after multiple incorrect login attempts. Account lockouts are most generally caused by additional devices (typically phones and tablets) that have outdated password information for wireless and email accounts.
Changing Your University Password
Learn how to update your NCU password that manages your university applications, network, email, and Canvas accounts.
Help! I Have Been Phished!
Learn what to do if you clicked a phishing link, entered your credentials on a suspicious page, or sent money or personal information in response to a scam — including immediate steps to secure your account, protect your finances, and report the incident.
What is an IT Security Incident?
What is an IT security incident? What type of impact can a security incident have on the university? How do I report an incident?
What to Do if Your Account is Compromised
If you believe someone has unauthorized access to your NCU account, every minute counts. Learn the immediate steps to stop the damage, secure your account, and report the incident to IT.