Salesforce

Salesforce is the university's customer relationship management system. 

The Salesforce suite includes the following products:

  • FormAssembly
  • Mogli
  • Pardot
  • Recruitment & Admissions
  • Salesforce Experience Portal(s)
  • Student Success Hub

Please use the action on the right menu to submit a request.

  • Submit New Feature Request - Submit a request for something that should be added to Salesforce.
  • Report an Issue - Report any issues with Salesforce.
  • Submit Change Request - Submit a request to change something that is in Salesforce.

If you are unsure, do not worry, select any of the options and the service desk staff will make sure the request gets to the right people.

 
Submit Change Request Submit New Feature Request Report an Issue

Related Articles (4)

Learn how to create advising notes, share advising notes, and associate advising notes with records in Salesforce Student Success Hub.
Learn how to create alerts directly in Skyline. Alerts help support staff stay on top of concerns about grades, attendance, and other areas that impact student success. Every alert is automatically related to a advising case and to the student contact associated with the case.
Learn how to create alerts in Student Success Hub. Alerts help support staff stay on top of concerns about grades, attendance, and other areas that impact student success. Every alert is related to a Student Record case and to the student contact associated with the case.
Learn how to view current alerts from within Salesforce. Please note that Salesforce access is required to view alerts and not all employees have access to Salesforce.

Details

Service ID: 52400
Created
Thu 3/23/23 1:40 PM
Modified
Wed 1/10/24 12:00 PM

Service Offerings (3)

Salesforce - Change Request
Salesforce - Change Request
Salesforce - New Feature
Salesforce - New Feature
Salesforce - Report an Issue
Salesforce - Report an Issue