Salesforce: Creating & Sharing Advising Notes

There are two different types of notes that you can create on a student record.

  • Public Note  - A public note can be viewed by anyone who has access to that type of record.
  • Private Note - A private note can only be seen by the person who added it to the record.

In this guide

Click on any of the images below to enlarge.

Creating a Public Note on any Student Record

STEP 1.

Open any advising record


 

 

STEP 2.

Click on the Notes section of the case record.

 

STEP 3.

Click New to start creating a new note.

 

STEP 4.

The note will open in the bottom right of the screen. Give the note a subject.

 

STEP 5.

Enter any details in the body of the note.

 

STEP 6.

Click Done.

 

Creating a Private Note on any Student Record

STEP 1.

Open any advising record

 

STEP 2.

Click on the Notes section of the case record.

 

STEP 3.

Click New to start creating a new note.

 

STEP 4.

The note will open in the bottom right of the screen. Give the note a subject.

 

STEP 5.

Enter any details in the body of the note.

 

STEP 6.

Click Add to Records at the bottom of the note.

 

STEP 7

Click Prevent note from being viewed by others users with access to this record.

 

STEP 8

Click Done.

 

The lock icon on top of the note will show the note is set to private.

 

Sharing a Private Note

Private notes can be shared with individuals or groups.

STEP 1

Click on Share on the note entry screen.

 

STEP 2

Click Share With to bring up a search/select box.  Add someone.


 

Private notes can also bee shared with groups.

 

Select a group.

 

STEP 3

Add a message to let everyone know why you are sharing the note.

 

STEP 4

Click Share.

 

STEP 5

Click Done.

 

The icon/text on the note will show that the note is private and shared.

 

 

Viewing Notes on a Record

Any notes that are private on only be seen in the list by the person who put the note there unless it is shared. 

 

 

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Details

Article ID: 147118
Created
Mon 9/4/23 5:53 PM
Modified
Tue 10/10/23 4:58 PM
Audience
Employees
Faculty
Staff

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