Learn how to change your NCU password when you know it, reset it when you've forgotten it, and what to update afterward. Your NCU password is used for university computers, email, applications, and Wi-Fi.
Which path is yours
Both paths use Microsoft's official tools. Resetting a forgotten password requires your Microsoft Authenticator app. There are no security questions or recovery email options.
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I know my password
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I forgot my password
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Password requirements
- Length: At least 14 characters
- Uppercase letter: At least 1 (A–Z)
- Lowercase letter: At least 1 (a–z)
- Number: At least 1 (0–9)
- Symbol: At least 1, such as
! @ # $ % - _ ?
- Your name: Can't include your name or username
- Previous passwords: Can't be reused
See Password Complexity Requirements for examples and tips.
Change your password
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Select Change password.
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Enter your current password, then enter and confirm your new password. Select Submit.
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A confirmation message appears when your password has been changed.
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Reset a forgotten password
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Select I forgot my password, then select Next.
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Select Approve a notification on my authenticator app.
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A two-digit number appears on screen. Open Microsoft Authenticator on your phone and enter that number to approve.
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Enter and confirm your new password, then select Finish.
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After changing your password
Update your password everywhere it's saved
Devices still using your old password will keep failing to sign in and can lock your account. Update it on:
- NCU-Secure Wi-Fi on your phone, tablet, and laptop
- Outlook, Teams, and OneDrive if they prompt you to sign in again
- Any browser or app where you saved your NCU password
Can't reset your password?
If you don't have access to Microsoft Authenticator or the reset doesn't work, call the IT Service Desk at 612.343.4170 or see Can't Log In.