You may find yourself in a situation where you have a weak or no signal to your cell phone or cannot receive notifications. For those situations, you can use Microsoft Authenticator App’s One-time password code feature.
How-To
Task: Use the Microsoft Authenticator App One-time password code option for MFA
Instructions
Step 1 - Sign into the service you want to use that is protected by NCU MFA and SSO (e.g. email, Canvas, etc.)
Step 2 - If Microsoft Authenticator - notification is your default MFA method, click or tap on I can't use my Microsoft Authenticator app right now. Otherwise, skip to Step 3.
Step 3 - From the list of options to Verify your identity, click or tap on Use a verification code.
Step 4 - On your mobile device, open the Microsoft Authenticator app. Tap on the NCU Account line.
Step 5 - Find the One-time password code in the app. Also note the count-down timer (marked in yellow) - the code resets every 30 seconds, so if the timer is nearing zero, wait for the next code in a few seconds.
Step 6 - Back in your browser, type the code from the app in the Enter Code prompt and click Verify.
Outcome
You will be signed into the service you had logged into at Step 1.
Further reading
MFA: Installing the Microsoft Authenticator App
MFA: Setting up Microsoft Authenticator App using Mobile Phone/Device only
MFA: Setting up Authenticator on a new phone
MFA: Multi-factor Authentication and North Central University
SSO at NCU
Need additional help?
Submit a MFA Service Request (if you have access to your account) or contact the IT Service Desk
Location: Miller Hall, 226
Phone: 612.343.4170
Hours of operation: Monday-Friday: 7:30a to 4:30p CST