MFA: Using Authenticator App without Cell Service

You may find yourself in a situation where you have a weak or no signal to your cell phone or cannot receive notifications.  For those situations, you can use Microsoft Authenticator App’s One-time password code feature.


Task: Use the Microsoft Authenticator App One-time password code option for MFA 



Step 1 - Sign into the service you want to use that is protected by NCU MFA and SSO (e.g. email, Canvas, etc.)

Step 2 - If Microsoft Authenticator - notification is your default MFA method, click or tap on I can't use my Microsoft Authenticator app right now.  Otherwise, skip to Step 3.

Box marking option: "I can't use my Microsoft Authenticator app right now"


Step 3 - From the list of options to Verify your identity, click or tap on Use a verification code.

Box around option to "Use a verification code"


Step 4 - On your mobile device, open the Microsoft Authenticator app.  Tap on the NCU Account line.


Step 5 - Find the One-time password code in the app.  Also note the count-down timer (marked in yellow) - the code resets every 30 seconds, so if the timer is nearing zero, wait for the next code in a few seconds.


Step 6 - Back in your browser, type the code from the app in the Enter Code prompt and click Verify.

Prompt to enter code and click Verify



You will be signed into the service you had logged into at Step 1.  


Further reading

MFA: Installing the Microsoft Authenticator App

MFA: Setting up Microsoft Authenticator App using Mobile Phone/Device only

MFA: Setting up Authenticator on a new phone

MFA: Multi-factor Authentication and North Central University


Need additional help?

Submit a MFA Service Request (if you have access to your account) or contact the IT Service Desk

Location: Miller Hall, 226

Phone: 612.343.4170

Hours of operation:  Monday-Friday: 7:30a to 4:30p CST

Print Article


Article ID: 146827
Sun 8/13/23 8:15 PM
Wed 4/3/24 8:05 AM

Related Articles (1)

North Central utilizes multi-factor Authentication (MFA) for all users, including faculty, staff, adjuncts, and students. Learn how to set up MFA using the Microsoft Authenticator.

Related Services / Offerings (3)

NCU's multi-factorial authentication (MFA) service limits access outside of the US for employees. However, temporary exceptions can be made when the need arises.  Use this service form to request an exception
To request assistance or report issues with MFA or the Microsoft Authenticator. If you are locked out of your account/unable to log in and cannot access the form, or lost access to your MFA device, immediately call or visit the IT Service Desk (612.343.4170) for assistance with your account.
This article provides a broad overview of Multi-factor Authentication (MFA) and how it is used to secure university systems and information. This is meant for all North Central students, staff, and faculty.