Seeing a message when you try to sign in to your NCU account? Find the message below to see what it means and what to do.
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The message says
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What it means
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What to do
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Your account or password is incorrect
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The password doesn't match, or you typed the wrong username.
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Check your username and password and try again carefully. Too many wrong tries locks your account.
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Your account is locked
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Too many wrong passwords in a row.
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We didn't hear from you or Request timed out
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The Microsoft Authenticator request wasn't approved in time.
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Open Authenticator on your phone, then try signing in again and approve the request. Only approve requests you started.
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Enter the number shown to sign in
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Authenticator wants the number on your screen.
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Type the number shown on your computer into the Authenticator app on your phone.
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More information required
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Your account needs MFA set up, or set up again.
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Follow the steps on screen to set up Microsoft Authenticator.
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You cannot access this right now
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A security rule blocked this sign-in, like signing in from outside the US.
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Need admin approval
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An app is asking for access to your NCU account that NCU hasn't approved.
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This account doesn't exist or a personal Microsoft account opens
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You're signed in with a different account, like a personal one.
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Sign out, choose Use another account, and sign in with your NCU account.
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Message not listed? Try a private browser window first. See How To: Allow Pop-Ups and Use a Private Window to Troubleshoot.
Get help
Still can't sign in? Call the IT Service Desk at 612.343.4170 or visit Miller Hall 226. If you can't sign in, you won't be able to submit a request online. Have the exact message ready, or a photo of it.