Summary
Learn how to submit a request in TeamDynamix (TDX) to IT or another NCU department, including how to find the right service, fill out the form, and what happens after you submit.
Body
Learn how to submit a request in TeamDynamix (TDX) to IT or another NCU department, including how to find the right service, fill out the form, and what happens after you submit.
In this article
- Before you start
- Find the service
- Fill out the form
- After you submit
Before you start
Go to it.northcentral.edu and click Sign In in the top-right corner. You need to be signed in to submit a request.
Submit one request per issue. Two unrelated problems in one ticket slow both down.
Find the service
Every request starts from a service, such as FM Maintenance Request. There are three ways to find one:
Search
Type what you need in the search bar, such as printer. Results include request forms and how-to articles.
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Home page
Click Submit a Ticket, or pick a department under Department services.
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Services menu
Click Services at the top of any page and browse by category.
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Open the service and read its description to make sure it fits. Then click Request Service on the right. Some services list more specific options under that button; pick the one that matches what you need.
Can't find a service that fits? Call the IT Service Desk at
612.343.4170 and they'll open the ticket for you.
Fill out the form
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Answer every field marked with an asterisk (*). Those are required. Some forms add questions based on your answers, so a form can grow as you fill it out.
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Not sure what a field is asking? Click the info icon next to it, or Show Help at the top of the form to see help for every field.
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In Description, explain what you need or what's wrong. Add a screenshot or file under Attachment if it helps.
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A good description gets a faster fix
- What happened: what you were doing and what went wrong.
- Exact error: the message word for word, or a screenshot.
- Where: the room, device, or system involved.
- When: when it started, and any deadline you're working against.
After you submit
- Your ticket is created and goes straight to the team that handles that service.
- You get a confirmation email from TDXReply@northcentral.edu with your ticket number.
- Some requests need approval before work starts. The ticket shows as waiting until the approver responds.
- Track it any time under My Requests, or reply to any TDX email to add information.