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- Knowledge Base
- Software
- IT Service Site - (TeamDynamix)
- IT Service Site How Tos
Several of our automated ticket workflows have steps that require approval before we can continue work on the ticket. Learn how to approve or reject a request.
- Knowledge Base
- Software
- IT Service Site - (TeamDynamix)
Getting help or requesting a service. An introduction to using the Service Catalog in the IT client portal.
- Knowledge Base
- Software
- IT Service Site - (TeamDynamix)
How requestors, contacts, and other users can view ticket information.
- Knowledge Base
- Software
- IT Service Site - (TeamDynamix)
- IT Service Site How Tos
For some requests, additional contacts can be added to tickets and view ticket details.
- Knowledge Base
- Software
- IT Service Site - (TeamDynamix)
- IT Service Site How Tos
How to add an attachment to a new or existing ticket.
- Knowledge Base
- Software
- IT Service Site - (TeamDynamix)
- IT Service Site How Tos
North Central users can open tickets directly from the TDX to (1) report an issue/problem, or (2) to request a service. To open a ticket you must be signed in.
- Knowledge Base
- Software
- IT Service Site - (TeamDynamix)
- IT Service Site How Tos
You can comment on or update your ticket(s) in the IT client portal or by responding to tickets via notification emails.
- Knowledge Base
- Software
- IT Service Site - (TeamDynamix)
- IT Service Site How Tos
If you no longer need assistance, you can cancel or withdraw a ticket in the IT client portal
- Knowledge Base
- Software
- IT Service Site - (TeamDynamix)
- IT Service Site How Tos
Learn how you can quickly view the status of your ticket(s) by logging into the IT self service site.