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Several of our automated ticket workflows have steps that require approval before we can continue work on the ticket. Learn how to approve or reject a request.

Getting help or requesting a service. An introduction to using the Service Catalog in the IT client portal.

How requestors, contacts, and other users can view ticket information.

For some requests, additional contacts can be added to tickets and view ticket details.

How to add an attachment to a new or existing ticket.

North Central users can open tickets directly from the TDX to (1) report an issue/problem, or (2) to request a service. To open a ticket you must be signed in.

You can comment on or update your ticket(s) in the IT client portal or by responding to tickets via notification emails.

If you no longer need assistance, you can cancel or withdraw a ticket in the IT client portal

Learn how you can quickly view the status of your ticket(s) by logging into the IT self service site.

This article gives an overview of the classification of items, provides sample use cases, and provides additional notes regarding how these classifications manifest themselves within TeamDynamix.