How to articles on how to use common TeamDynamix features and components.
Learn how to sign into the IT Client Portal.
How to add an attachment to a new or existing ticket.
If you find yourself requesting the same services over and over, you may want to "Favorite" them so they are easier to locate when you need them.
Several of our automated ticket workflows have steps that require approval before we can continue work on the ticket. Learn how to approve or reject a request.
If you no longer need assistance, you can cancel or withdraw a ticket in the IT client portal
Learn how you can quickly view the status of your ticket(s) by logging into the IT self service site.
You can comment on or update your ticket(s) in the IT client portal or by responding to tickets via notification emails.
How to leave feedback on a Knowledge Base article.
North Central users can open tickets directly from the TDX to (1) report an issue/problem, or (2) to request a service. To open a ticket you must be signed in.
Search features in the IT self service site make it easier to find what you need in the Knowledge Base and Service Catalog.
Learn how to select the device name of a computer that isn't assigned to you.
Directions on how to set up your Chromecast to your TV and mobile device as well as connecting it to our network.
Learn how to easily share a Knowledge Base article through email.
For some requests, additional contacts can be added to tickets and view ticket details.