How to articles on how to use common TeamDynamix features and components.

Articles (14)

Pinned Article How To: Sign-in to the IT Service Site

Learn how to sign into the IT Client Portal.

How To: Add an Attachment to a Ticket

How to add an attachment to a new or existing ticket.

How To: Add or Remove a Favorite Service

If you find yourself requesting the same services over and over, you may want to "Favorite" them so they are easier to locate when you need them.

How To: Approve or Reject an Approval Request

Several of our automated ticket workflows have steps that require approval before we can continue work on the ticket. Learn how to approve or reject a request.

How To: Cancel or Withdraw a Ticket

If you no longer need assistance, you can cancel or withdraw a ticket in the IT client portal

How To: Check the Status of your Ticket

Learn how you can quickly view the status of your ticket(s) by logging into the IT self service site.

How To: Comment On/Update a Ticket or Reply to a Ticket by Email

You can comment on or update your ticket(s) in the IT client portal or by responding to tickets via notification emails.

How To: Leave Feedback on a Knowledge Base Article

How to leave feedback on a Knowledge Base article.

How To: Open a Ticket, Report an Incident, or Submit a Request for Service

North Central users can open tickets directly from the TDX to (1) report an issue/problem, or (2) to request a service. To open a ticket you must be signed in.

How To: Search and Navigate the IT Service Site

Search features in the IT self service site make it easier to find what you need in the Knowledge Base and Service Catalog.

How To: Select the Device Name of a Computer that isn't Assigned to You

Learn how to select the device name of a computer that isn't assigned to you.

How To: Set up and Connect Chromecast

Directions on how to set up your Chromecast to your TV and mobile device as well as connecting it to our network.

How to: Share a Knowledge Base Article

Learn how to easily share a Knowledge Base article through email.

How To: View Tickets as a Contact

For some requests, additional contacts can be added to tickets and view ticket details.