Student employees are given @northcentral.edu accounts only upon request. Typically, such an account is needed so the student can have access to shared mailboxes used by the office for its operations.
Employees and students are able to print in NCU-managed printing locations from their personal laptops, tablets, or smartphones.
North Central University offers wired and wireless connectivity to employees, students, and guests. If you have issues, please report issues via this service request.
Request a new generic email address to be used for a department, club, committee, or another purpose.
Request a university-owned device such as a computer, monitor, or desk phone for new employees and positions. This could be a purchase request, a quote request, or a general technology request for a new employee hire.
TeamDynamix (TDX) is the IT Service Management (ITSM) platform that IT uses to publish its services, house its knowledge base, and to handle incidents and requests. TDX also provides other capabilities that IT uses internally. Across the university, TDX is known as the IT service site.
A network drive is disk space on a server for individual or group use which functions as an additional hard drive on your on-campus computer. Typically NCU include the P: drive and N: drive.
Zoom is a full-featured web and video conferencing service that offers online meetings and webinars. Features include polling, breakout rooms, instant messaging, and a wide variety of audio options. All employees and students have a pro account allowing them to host a meeting with up to 100 other people; however, a Zoom account is not required for someone to join a Zoom meeting.
All printing-related issues from physical copier/printer issues (jams, noises etc.) or issues with network print queues.
The IT service desk centrally manages NCU-owned machines. Part of this process is the deployment of a specially configured operating system and software suite.
Requests and issues involving email/calendaring within Office 365, the Outlook client, or Gmail.
Colleague serves as the primary system of record for administrative data and includes modules for curriculum and academic records, financial aid, demographics, HR, and finance. Colleague is frequently integrated with other applications on campus to ensure consistency of data (e.g. Moodle, Starfish, and more.)
Use this service to request assistance with or to report issues with Colleague.
The university provides employees with desktop phones and provides support in troubleshooting phone issues. As you or your department needs to move or add phones/fax machines or make changes to the way your devices are configured, IT will take care of your request. This includes requesting changes to display names, line buttons, setup-related items or phone due to a new hire, office relocation, or other requests.
IT provides loaner laptops (Windows or Apple), webcams, projectors, and projector screen loans to employees for official university business. A request must be submitted for each piece of technology.
MAC Address registration for wireless connections is only available for media and other devices (smart, game consoles, etc.) All wired device require device registration.
Engage IT for assistance in selecting and obtaining a quote for computers, peripherals, or other information technology equipment.
Use this service to request a university account for a new employee.
Panopto is a video management platform utilized by North Central University to create, upload, manage, and share video and audio files.
Starfish is North Central University's early alert and student success platform.
Single sign-on (SSO) allows user to log in once in order to gain access to all systems without being prompted to log in again at each of those systems. The University is using a product called SAML to provide this SSO functionality.
If you suspect a potential security issue involving any private information—whether the information is on a computer, on paper, on the web, etc.—immediately report the details to IT.
Assistance with software installations on NCU-owned devices, in learnings spaces, labs, and conference rooms.
Need to purchase software? Interested in exploring a potential purchase? NCU centralizes software procurement through IT. Use this service to request IT to either research or quote a software purchase.
IT is responsible for moving technology between spaces. If you need to move technology between spaces, please request assistance via this service.