My Recently Visited Services
Request changes to Domain Name Services (DNS) entries or report issues related to DNS.
Assistance with software installations on NCU-owned devices, in learnings spaces, labs, and conference rooms.
Your North Central credentials are used for accessing university computers, email, services, and networks. Use this service to report issues with your account or to request changes for an existing North Central University employee, student worker, or to request changes to a current employee's network access due to a change of department or responsibilities.
Do not use this form to request new accounts.
The IT Service Desk provides computer and device support for employees and students. Support levels vary by device type and device ownership.
To promote interest in post-secondary academic teaching and continue to provide practice of laboratory and technical skills, select students who demonstrate excellence within the college laboratory environment are provided the opportunity for involvement as a Lab Assistant (LA).
IT consults on the use of university spaces for events. Use this service if you would like to schedule a time with IT to look at a space or to test the technology in the space with you.
IT provides kiosk, phones, and laptops to qualifying university events.
Learn about NCU's parking policies and to apply for parking at NCU.
MAC Address registration for wireless connections is only available for media and other devices (smart, game consoles, etc.) All wired device require device registration.
All printing-related issues from physical copier/printer issues (jams, noises etc.) or issues with network print queues.
The IT Service Desk is a part of Information Technology. We are located on the second floor of Miller Hall, room 226. The service desk offers a full-service center that will address the technology support needs of all North Central employees and students in one convenient location.
If you suspect a potential security issue involving any private information—whether the information is on a computer, on paper, on the web, etc.—immediately report the details to IT.
Request a new generic email address to be used for a department, club, committee, or another purpose.
TeamDynamix (TDX) is the IT Service Management (ITSM) platform that IT uses to publish its services, house its knowledge base, and to handle incidents and requests. TDX also provides other capabilities that IT uses internally. Across the university, TDX is known as the IT service site.
The university provides employees with desktop phones and provides support in troubleshooting phone issues. As you or your department needs to move or add phones/fax machines or make changes to the way your devices are configured, IT will take care of your request. This includes requesting changes to display names, line buttons, setup-related items or phone due to a new hire, office relocation, or other requests.
Engage IT for assistance in selecting and obtaining a quote for computers, peripherals, or other information technology equipment.
Request a university-owned device such as a computer, monitor, or desk phone for new employees and positions. This could be a purchase request, a quote request, or a general technology request for a new employee hire.
A network drive is disk space on a server for individual or group use which functions as an additional hard drive on your on-campus computer.
Use this service to request a university account. Typically, this includes faculty, adjuncts, staff, student workers, staff partners, vendor employees, and other types of accounts.This form MUST be submitted by someone at the director level or above.
Need to purchase software? Interested in exploring a potential purchase? NCU centralizes software procurement through IT. Use this service to request IT to either research or quote a software purchase.
Request a Colleague or Salesforce access for an employee.
Change an employees Colleague or Salesforce permissions: security persona assignment, Self-Service access, and budget line access.
If you suspect that your account has been compromised, report it immediately to IT. IT will work with you to reset your password, restore access to your account, and investigate the impact of the incident.
North Central University offers wired and wireless connectivity to employees, students, and guests. If you have issues, please report issues via this service request.