Printing, copying, computing, and devices.
IT reviews vendor pricing and offerings on a regular basis. This list will change periodically due to price or product model updates.
Learn how technology and software are purchased at NCU, including what OIT pays for, what your department pays for, how to order, and how long it takes.
Learn what to do when your NCU Windows computer asks for a BitLocker recovery key or your NCU Mac asks for a FileVault recovery key: bring it to IT, and IT will unlock it for you.
Learn what equipment NCU employees can borrow from the Office of Innovation & Technology, the loan terms, and how to request it.
Learn how NCU employees get a headset for Teams calls and meetings, borrow one short term, and set it up in Teams.
Learn what to do with an old, broken, or unneeded NCU computer or device: recycle it through IT, have it moved, or return it. Never throw away, sell, or keep NCU equipment.
Learn what NCU IT can help with on your personal laptop, phone, or tablet, and where to go for repairs and data recovery.
Learn how to control your browser pop up blocker.
If you need to contact the IT Service Desk for assistance, you may be asked to provide the device name for your computer. All campus computers are given a unique computer name, and this name should appear on a label located somewhere on your computer.
How to add a printer to your device
Learn how to use a second monitor as extra screen space on Windows or Mac, so each screen shows something different.
Learn how to find your Windows or Mac computer's device name, which IT may ask for when helping you.
Learn how to check which version of Windows, macOS, iOS, or Android your device is running, which the IT Service Desk often asks for.
Learn how to show the same thing on your computer and a projector or TV in NCU classrooms and conference rooms.
Learn how to locate, lock, or erase a lost iPhone or Android phone that has your NCU email and apps on it.
Learn who to contact at North Central University when a laptop, phone, or other device with NCU data is lost or stolen, and what to do next.
Learn how to save a document, web page, or other file as a PDF on Windows or Mac.
Troubleshooting for when you do not see a network drive.
Employees and students are able to send a print job to one of our Canon printers from any device that can send an email (e.g. laptop, tablet, or smartphone.)
Guideline and procedures for moving furniture and technology between offices.
Faculty and staff can access an on-campus-Microsoft-Windows-based desktop computer from home or another off-campus location via Remote Desktop. This windows-based desktop is call NETPC.
These instructions are for university-owned devices. To print from a personal device, you will need to follow instructions for Mobile Print. Printing, scanning, and copying can all be done at one of the many Canon copiers around campus.
The N: Drive is a drive designed to be shared between users in a department, by a specific group of users, or for other purposes designated by the university. Users can only see the folders they have access to under the N: Drive.
Some USB devices, such as a flash drive, must first be stopped before they can be removed from your computer or shut off in order to lessen the chance of data corruption.
Learn which technology items must be purchased through IT and which should be purchased through your department.
When using a ProBook or EliteBook, the mouse cursor may jump around the screen because your palms are hitting the touchpad.
In Presenter View you will see your notes on one screen (monitor) and the presentation on the other (projector).
Learn how NCU manages university computers with Microsoft Intune and JAMF, what that lets IT do, and what it means for your privacy.
Learn how the NCU IT Service Desk connects to your computer to help, what you'll see, and how to tell real IT support from a scam.